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- ReceivedCurrent stepWe’ll review your inquiry and aim to get back to you within three business days.
- Discovery interviewsIn an on-site visit or online meeting, we learn how your work is done today.
- ProposalWe present a plan and a quote.
- DecisionBased on our proposal, you decide whether to sign a contract and get started.
If it’s urgent, you can also call us (weekdays 9:00–18:00 JST).+81-45-900-0766
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Phone
Hours: Weekdays 9:00–18:00 JST
If it’s urgent or hard to put in writing, please call us. Our reception team takes down your inquiry, and the right person calls you back.
When emailing us, please include your organization name, your name, and your phone number along with your inquiry.
What happens after you contact us
- ReceivedWe review your inquiry and get back to you.
- Discovery interviewsIn an on-site visit or online meeting, we learn how your work is done today.
- ProposalWe present a plan and a quote.
- DecisionBased on our proposal, you decide whether to sign a contract and get started.
You’re welcome to just ask. There’s no need to sign up on the spot.
MedSync Co., Ltd.
Yokohama Blue Avenue 12F
4-4-2 Minatomirai, Nishi-ku, Yokohama
Kanagawa 220-0012, Japan
Company overview
Frequently asked questions
When will we know the cost?
After the discovery interviews, we present a quote tailored to your work and budget as part of our proposal. For RPA (robotic process automation) and other automation projects, we also tell you the expected time savings and return on investment (ROI) before development begins.
Is there anything we should prepare before contacting you?
You don’t need to prepare any documents to send the form. The “Your message” field is optional, and a single line is enough. If you know the volume of the work and how long it takes, please mention that too.
Can we talk to you if we want to keep our current electronic health record (EHR) and other systems?
Yes. In the discovery interviews, we learn about the systems you use before making a proposal. We check case by case whether we can support your environment.
What kinds of facilities and businesses can contact you?
We welcome inquiries from anyone in healthcare or long-term care: hospitals, clinics, and home-visit nursing stations (agencies whose nurses care for patients at home), as well as long-term care providers, system vendors that support medical institutions, and others.
Can we ask about just one area: AI, RPA, or websites?
Yes. We also take on single-area requests, such as AI only, RPA only, or just building or improving a website.
