Group photo of the MedSync team

Care first, Work smart.

Gentle progress for healthcare. Supporting medical institutions with AI, automation, and the web.

Talk to us

PHILOSOPHY

So that every healthcare professional’s daily effort goes straight to patients.

That is where everything we do at MedSync begins.

MedSync staff in a meeting, looking at a computer screen
A MedSync engineer writing code

MISSIONStart with real problems on the front lines. Build systems that take root there.Through ongoing dialogue with healthcare professionals, we bring their knowledge and our technology together.

Documentation is essential work. Some of the drafting and data transfer can be handed to AI and RPA.

Handled by people

  • Notice changes in patients
  • Listen and ease their worries
  • Assess their condition and decide

Handed to systems

  • Draft records and documentsM-RecM-AutomateM-ConComing soon
  • Transfer dataM-AutomateRPA
  • Search for informationM-Chat
  • Operate business systemsRPA

Read our philosophy

VISION

A society where the care people need keeps reaching them.

Time freed by automation, turned into time with patients.

We automate not to cut staff, but to raise the quality of care.

The M-Rec screen during recording, showing a transcript of the conversation (demo environment, fictional conversation)

Run log (sample)

  • Sent via care platform9
  • Sent by fax2
  • Not sent1
M-AutomateSending home care guidance reportsDeployed task

Screens are from a demo environment. All cases and forms use fictional data.

From About 110 min to about20minM-Rec: time spent charting at one client site (per day)*Results at a client site. Actual results vary by facility, task, and workflow.

01Product

Digitize work across your institution on one platform.

What we offer
Documenting visits, preparing documents, and looking things up
What changes
From writing to reviewing and editing
What it delivers
Time to focus on each patient

See MS-AI

Talk to us about a 2-week M-Rec trial

PLATFORMFour AI services on one platform

M-Chat can search clinical records from M-Rec

    1. Person: Start recording
    2. AI: Transcribe
    3. AI: Draft the note
    4. Person: Review and edit

    Documenting visits

    M-Rec

    In the clinic or on home visits

    ReviewerPhysician

    1. Person: Ask in everyday language
    2. AI: Search in-house documents
    3. AI: Answer with sources
    4. Person: Check the sources

    Looking things up

    M-Chat

    Free with an M-Rec or M-Automate contract

    ReviewerStaff

    1. RPA: Retrieve records
    2. AI: Draft the document
    3. Person: Review and edit
    4. RPA: File, export, and send

    Preparing documents

    M-Automate

    Supports19 tasks*As of September 2026

    ReviewerPhysicians, nurses, admin staff, and others

    1. Person: Record the meeting
    2. AI: Identify key points
    3. AI: Draft the minutes
    4. Person: Review and share

    Recording meetings

    M-Con (coming soon)

    ReviewerMeeting organizer

Shared platformSign-inUser managementActivity logSingle URL

You don’t need to replace your electronic health record (EHR) system.

You can start with just M-Rec.

MedSync staff working together around a computer

40+ typesRPA robots we’ve developed, at work in clinical settings*As of September 2026

02Service

RPA implementation and supportBizRobo!Authorized resellerExperienced engineers support you from deployment to maintenance and improvement.

What we offer
Robots built for your facility operate your EHR and Excel
What changes
From daily manual entry to a morning check and follow-up
What it delivers
Stable automation we check, repair, and update

See RPA implementation and support

Start with one task

IN ACTIONLet robots handle repetitive data entry, transfer, and tallying overnight

All four are deployed at client sitesRPA= operates screensM-Automate= turns records into text

  1. Evening and nightEvery day19:30Sending home care guidance reportsRPA
  2. Once a month21:00Preparing home-visit nursing ordersRPA
  3. Every day22:00Formatting nursing recordsRPAM-Automate
  4. Next morningEvery morning6:30Daily tally of patient visits and fee-schedule pointsRPA
  5. After adoption, people review and follow upPerson

*Times, frequencies, and task order are examples.

SUPPORTLicensing, plus three kinds of support from our own team

  1. 01Workflow analysisExpected ROI before development
  2. 02Development and deploymentDesign and specifications
  3. 03Maintenance and improvementRecovery if it stops

We design for exceptions and errors, too

  • A patient’s document wasn’t sent
  • The run stopped partway
  • The EHR screen changed
  • The password expired
Sample website for a fictional clinic, shown on a computer screen
MedSync staff working at a computer

Sample site for a fictional clinic

1+ monthsTypical production time*Varies by design and content

03Service

Websites and SEOWe build and run websites for medical institutions.

What we offer
Just what you need: new sites, patient outreach, and website management
What changes
Site updates shift from your team to us
What it delivers
Accurate information patients can rely on

See websites and SEO

Request a free quote

  • 01

    New website production

    Request“We want a website where patients can find the information they’re looking for.”

    • Discovery interviews
    • Review against Japan’s Medical Advertising Guidelines

  • 02

    Patient outreach marketing

    Request“We want our listing on Google Maps and in search results to be accurate and consistent.”

    • Comparison with nearby providers’ sites
    • Regular trend reports
    • We don’t use links to manipulate search rankings

  • 03

    Website management

    Request“We want to be able to update our website again.”

    • Schedule synced with Google Calendar
    • Handover from your previous web agency

See how we handled 8 common requests

CASES

What changed after adoption.

Now that we finish our notes during the day, we can spend the evening contacting patients and getting ready for the next day.

Clinician at a client clinicM-Rec

  • M-Automate

    Preparing home-visit nursing reports

    Month-end

    From About 25 hours to about 5 hours

    Client results

    “Writing time and quality vary less from one staff member to another.”

    Staff member, home-visit nursing station (paraphrased)

  • M-Automate

    Preparing and sending home care guidance reports

    Per month

    From About 40 hours to about 4 hours

    Estimate based on interviews at one facility

    “Our home care guidance reports used to run late. Now we send them the same day.”

    Medical administrative staff, home-care clinic

  • RPA (BizRobo!) + M-Automate

    Compiling data for the outpatient data submission add-on

    Per month

    From About 60 hours to about 1 hour

    Client results

    “We’re no longer racing submission deadlines.”

    Medical administrative staff

*Results vary by facility, task, and workflow.

See case studiesTalk to us about your current work

SECURITY

Four foundations that let you keep using MS-AI with confidence.

See information security

  • Designed for security

    Built with Japan’s “3 Ministries, 2 Guidelines” for medical information security in mind

  • Data kept in Japan

    Hosted in a cloud environment in Japan

  • Not used for AI training

    Your inputs are not used for training

  • A person makes the final check

    AI output is reviewed by a person

  • Multi-factor authentication
  • Encryption in transit and at rest

*Specifications vary by service and contract.

*When you run only BizRobo! robots, processing takes place on computers at your facility.

MedSync staff in a meeting

CONSULTATION

Tell us, in a few words, what you need help with.

You don’t need to have a service in mind.

Talk to us

+81-45-900-0766Weekdays 9:00–18:00 JST

We aim to get back to you within three business days.